Lost luggage is a problem that occurs more and more often in airports. Here's how to behave.
That of lost luggage is an eventuality that does not occur very often, but that could still happen, considering the chaos that reigns in airports, especially in high season.
Moreover, it can happen to everyone to be in front of the airport conveyor belt to wait for the arrival of their suitcase and that while all the luggage continue to flow, what you wait for does not arrive. If this happened it would certainly be one of the most annoying unexpected events that can happen to a traveler.
The first thing to do in case of loss of baggage is to go to the Lost and Found office. The airport officials will ask for the air ticket and the baggage tag (the receipt obtained when the baggage has been loaded at check-in). Once the required information is checked, the office clerk will give the person the PIR (Property Irregularity Report) certificate, to be filled in to file the complaint. The certificate will ask for more information about the suitcase, such as color, brand, size and even the value of the suitcase.
The request for reimbursement must be presented at the baggage service at the arrival airport, filling out a specific form that can also be found online. However, not all airline companies provide for reimbursement in case of a late return of lost luggage.
Luggage are to be considered officially lost only in the case in which more than 21 days have passed since the communication of the loss.
An advice: it is not convenient to lie. In fact, if you declare that you have in your suitcase items for a total of 3,000 euros, while there are only objects for a total of 500 euros and the commission of the airport would come to know, the person who has lied may incur fines and penalties. In other airlines, even the maximum compensation provided is only 388 euros.
At the request for compensation, presented by means of a special letter, the copy of the air ticket, the identification receipt of the suitcase, the loss report and the extra documentation necessary to carry out the investigations must be attached. Generally, companies recognize their responsibilities and proceed to the repayment. If this does not happen, you could contact the Justice of the Peace by suing the airline.
Should you wish to complete the declaration of value, some companies may request an additional sum of money. Other companies may also completely reject the issue of the declaration of value.
And if the baggage was damaged?
Withdrawing the suitcase from the tape and realizing that there is damaged, the procedure is the same as for lost baggage. it will take approximately 7 days to file a claim. The company, however, may not recognize its responsibilities, attributing the fault of the damage to the airport company of the airport of arrival. In this case, you can contact the management of the airport request a refund. However, we must immediately know that the chances that airport management will recognize its own faults are very small. In the end you can still contact the Justice of the Peace by suing the airport.